PR

Product responsibility

Customer health and safety

PR1

Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures>>

PR2

Incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes>>

PR

Traceability of products and withdrawal procedure>>

PR

Product recalls and product defects>>

PR

Inspections of Orion’s operations and sites conducted by third parties>>

PR

Inspections of material and service suppliers’ and contract manufacturers’  operations and sites conducted by Orion>>

Product and service labeling

PR3

Type of product and service information required by procedures and percentage of significant products and services subject to such information requirements>>

PR4

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes>>

PR5

Practices related to customer satisfaction, including results of surveys measuring customer satisfaction>>

Marketing communications

PR6

Programs for adherence to laws, standards and voluntary codes related to marketing communications, including advertising, promotion and sponsorship>>

PR7

Total number of incidents of non-compliance with laws, standards and voluntary codes related to marketing communications, including advertising, promotion and sponsorship, by type of outcome>>

Customer privacy

PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data>>

Compliance

PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services>>