High quality lies at the core of Orion’s business, and it is one of Orion’s values. The aspiration for high quality is always present in Orion’s activities, products and services. The employees’ competence and their desire to do everything right are the sources of Orion’s quality.

Orion evaluates its performance on a regular basis. It uses various indicators and quality standards to measure its progress in relation to other companies. Furthermore, customers and consumers monitor Orion's performance in terms of quality and service. The company regularly surveys the feedback from its stakeholders and responds accordingly. The evaluations and feedback form the basis for continuous improvement at Orion. In addition to internal auditing, Orion’s performance is surveyed by several authorities.

The company's image plays an important role in the pharmaceuticals and diagnostics business. Orion emphasizes the reliability of its quality and the world class expertise of its employees. A pharmaceutical company cannot afford to lose its customers’ trust. Once lost, trust would be very difficult to regain.

The quality organisation ensures that Orion’s products and processes meet the quality criteria. At Orion, quality is everyone’s responsibility. Quality management covers all of Orion’s operations.

Orion monitors the quality and adverse effects of its products as long as they are available in the market. Good capacity to respond, together with appropriate documentation and full traceability, enable Orion to take quick measures to ensure the safety of the users of a drug, whenever necessary. 

Quality management also covers all materials, pharmaceutical products and services purchased from suppliers. The quality of the suppliers’ performance is evaluated and monitored throughout the duration of the business relationship. The evaluation includes written reports on the supplier’s performance, on-site audits and monitoring of the delivery accuracy and other results.

These pages are closely related to Quality:

Orion's Quality Policy

Safety above all

Strict criteria for raw materials